Disability Home Care Services

We offer support for general household tasks. Whether it be cleaning and tidying, laundry or garden maintenance, our support workers can provide the assistance you need to maintain your home.

If you have physical needs that make personal care challenging, we can help. Our support workers can assist with showering, dressing, eating, transfers, positioning and other personal care.

Being connected to a community is essential to everyone’s wellbeing, and everyone finds that connection in different ways. We can help you get to social appointments, activities or visits with family and friends.

If you’re developing a skill or wanting to learn something new, our support includes integrated assistance to help you improve and manage your abilities.

Eating well is important to your health and wellbeing. We can help you plan and prepare your meals with a level of support that meets your personal needs.

Whether it’s general shopping or shopping for a special occasion, we can assist by taking you to the shops or by running errands on your behalf.

Complex care is highly individualised. We have support staff trained in complex needs including stoma, bowel care, PEG feeding, and medication management, providing holistic support and improving the quality of life.

If you require behaviour support to live independently, we will implement a Behaviour Support Plan.

Your Support Coordinator and Behaviour Support Practitioner will work in partnership to implement your plan.

The National Disability Insurance Scheme (NDIS) is Australia’s government-funded program that provides individualised support to people aged under 65 with permanent and significant disabilities, helping them achieve goals in daily life, education, employment, community participation, and health.

Who is eligible?

You may be eligible if you:

• Are under 65
• Are an Australian citizen, permanent resident, or hold a Protected Special Category visa
• Have a permanent disability that significantly impacts daily living
• Are over 65 but have been a NDIS participant before turning this age

Yes, we are. You can find us under the registered NDIS provider list here.

Our team has supported individuals with a wide range of disabilities, and we match you with staff who understand your specific needs. We provide ongoing training, value your lived experience, and focus on delivering safe, respectful, and personalised care. That being said, there are some circumstances where we might not be the most qualified organisation to take care of you. In such cases, we will refer you to an appropriate alternative.

There is a simple fee of $1 per kilometre whilst your support worker is on shift and driving you.

We offer high standards of service and competitive rates. Please refer to our pricing guide.

Would you like help getting started with us? We’d love to chat.

If you’d like to choose a provider other than Police HomeCare, we are still happy to help. You can also check your eligibility on the NDIS website. If eligible, you can apply online, by phone or through a Local Area Coordinator. Once approved, you’ll work with a service coordinator or NDIS planner to create a plan based on your goals and needs. From there, you can choose providers and start accessing support. You can send an inquiry using the contact form below.

If you have a Care Plan, but it isn’t working for you, you can speak with your Support Coordinator to request a plan review by providing supporting evidence and provider feedback.

Supports are funded by the NDIS if they are deemed reasonable and necessary and include items such as:

• Personal care (e.g., showering, dressing)
• Allied health services (OT, physiotherapy, speech)
• Social participation and community access
• Transport, assistive technology, and more

1. Core – everyday activities and personal care
2. Capacity Building – skill development and therapy
3. Capital – equipment, technology, and home/vehicle modifications

You have three plan management options:

• Agency-managed (by NDIA)
• Plan-managed (through a registered provider)
• Self-managed (by you or your nominee)

Service agreements are formal contracts between you and your service providers, outlining the services to be provided, costs, and expectations. They ensure transparency and enable accountability.

Yes. If considered reasonable and necessary, the NDIS may fund Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), and structural home modifications.

To maximise your plan:

• Set clear, meaningful goals
• Choose reliable providers
• Track your supports and spending
• Review your plan regularly – Support Coordinators and Local Area Coordinators (LACs) can help you navigate this

• Local Area Coordinators (LACs)
• Support Coordinators
• Advocacy organisations
• Police HomeCare (just give us a ring or send us a message using the contact form below)