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April 2025 Newsletter

One year on: reflections from our leadership, new care technology through CareWindow, a client's journey to strength and independence, and the people behind our care.

A note from our Executive Director

It has been a remarkable year since Police HomeCare was established in April 2024. We are grateful for the dedication of our staff, and we remain focused on putting our participants first while strengthening the support and communication our team relies on. Our goal is to deliver 10,000 hours of care each month.

A note from our Chief Executive Officer

Our new CEO brings experience across business, real estate, aged care, the NDIS and local government, and a firm commitment to people centred care aligned with our values of wellbeing, relationships, focus and creativity, alongside our partners' values of service, integrity, courage, leadership, collaboration and respect.

CareWindow, technology to support care at home

Police HomeCare has partnered with South Australian company Empathy Studios to offer CareWindow, an easy to use videophone designed for people living with dementia or mobility challenges. It is splashproof and drop resistant, answers with zero touch, and lets you call loved ones with a single tap on a family photo, with clear audio and a bright display. Demonstrations are available at carewindow.com.au.

Journey to strength and independence, John Anderson

John, an NDIS client attending Wellness Centre sessions since mid 2024, has made significant progress under trainer Nadine Welke. Once reliant on a walker, John now stands independently and completes 15 to 20 minute standing exercises. His improved strength has him engaging more in the community and planning a trip to visit his sister in Queensland.

Policy of the month, privacy and collection of information

Michelle Dunn, Head of Systems Compliance, explains that this policy ensures safe, person centred care under the Privacy Act 1988. It governs how personal information is shared with workers, family, advocates, health professionals and government departments.

Spotlight, our support workers

Paula has been with us since 2019 and exemplifies compassionate care. Raised in Port Adelaide, she spent 33 years as a meat packer before moving into disability services. She finds real fulfilment in witnessing her clients' progress and brightening their day.

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